Our Guarantee
Every window and door we fit is guaranteed for up to 10 years, and backed by an insurance-backed guarantee through HomePro, so you are protected long after we leave.
Guaranteed for up to 10 Years
Insurance-Backed by HomePro
FENSA Registered Installer
Rated 9.95 out of 10 on HomePro
Peace of Mind, Long After We Leave
New windows and doors are a big investment, and you should know exactly what happens if anything goes wrong. Every installation we complete comes with our own written guarantee, an insurance-backed guarantee through HomePro and a FENSA certificate.
Our guarantee runs from the date your installation is completed and covers defects in materials and workmanship:
- Frames and sashes: 10 years
- Sealed glass units: 10 years
- Hardware, including locks, hinges and handles: 2 years
- Installation workmanship: 10 years
If a guaranteed item becomes defective within its period, we will repair or replace it, free of charge.
What Is an Insurance-Backed Guarantee?
A guarantee is only as good as the company behind it. An insurance-backed guarantee means that if Goldhill Glazing ever stopped trading, your guarantee would still be honoured for the rest of its term by HomePro, an independent provider authorised and regulated by the Financial Conduct Authority.
We register every installation with HomePro, and it is issued automatically once your installation has been registered with FENSA. We are also a HomePro verified member, independently rated 9.95 out of 10 by our customers.
Your Guarantee at a Glance
Three layers of protection come with every Goldhill Glazing installation.
Our Written Guarantee
Up to 10 years on frames, sealed units and workmanship, set out in your contract and confirmed on a guarantee certificate when the job is finished.
Insurance-Backed by HomePro
Your guarantee stays protected for its full term, even in the unlikely event that we are no longer trading.
FENSA Certificate
Proof that your installation meets Building Regulations and is registered with your local council. You will need it if you ever sell your home.
Your Guarantee: Questions Answered
What happens if Goldhill Glazing stops trading?
Your guarantee is backed by HomePro. If we were ever no longer trading, HomePro would honour your guarantee for the rest of its term, subject to the policy terms.
When does my guarantee start?
Each guarantee period runs from the date your installation is completed, and the guarantee comes into effect once the contract price has been paid in full.
Will I get a certificate?
Yes. When the job is finished we issue our own workmanship guarantee certificate, your installation is registered with FENSA, and your insurance-backed guarantee is issued through HomePro. Please keep them all somewhere safe.
What is not covered?
The guarantee does not cover misuse, neglect or accidental damage, glass breakage, alterations or repairs carried out by others, normal wear and tear, damage caused by building movement, condensation, or failure to carry out basic maintenance such as cleaning the frames and oiling locks and hinges.
How do I report a problem?
Just get in touch with Kenny on 01747 859199 or kenny@goldhillglazing.co.uk. Let us know in writing as soon as you notice a fault, and we will arrange to inspect it and put it right.
Looking After Your Windows and Doors
A little care goes a long way. Wipe the frames and glass with warm soapy water every few months, keep the drainage slots clear, and put a drop of light oil on the hinges and locking points once or twice a year. We leave every customer a care guide when the job is finished.
Basic maintenance is a condition of your guarantee, and it keeps everything working smoothly for years.
Questions About Your Guarantee?
If you have any questions about our guarantee, or need to report a problem, call Kenny on 01747 859199, email kenny@goldhillglazing.co.uk or use our contact form.
You can also read our guide on how to choose a double glazing company, or see our windows and doors.
